Activate Your Jeunesse
Account June 1!

If you are a MonaVie Distributor or Preferred Customer, you must activate your account with Jeunesse to place orders, adjust your AutoShip, and to start earning bonuses based on the Jeunesse Financial Rewards Plan.

GET STARTED IN 5 EASY STEPS

What do you need to do get started with Jeunesse?
We’ve got it broken down into 5 easy steps:

Step 1 – Activate your Jeunesse account. Go to the Jeunesse Back Office (Joffice™) login page: joffice.jeunesseglobal.com.

  • Your username will be “MV_Current ID Number”. (Ex: If your current MonaVie/mynt distributor ID is 1234 then your Jeunesse username will be “MV_1234”.
  • Your password will be the same password you have always used to log in to your MonaVie/mynt Virtual Office.

jeunesse-login

Step 2 – Carefully read and accept the necessary documents, including the Jeunesse Policies & Procedures.

Step 3 – Choose your new username to set up your personalized website. Your username will also serve as your unique Site URL for your personalized Jeunesse website, so please choose it carefully. (Ex: If your username is John117, your personalized website will be John117.jeunesseglobal.com). See FAQs under Virtual Office & Websites for more details.

Step 4 – Visit your Profile page and review the following:

    • Select which leg you want to use for new enrollees under the Lock Placement section (See FAQs under Virtual Office & Websites).
    • Select your language.
    • Check your user information to be sure it is correct and up-to-date.
    • Review and confirm your AutoShip information.

Step 5 – Watch the Jeunesse Training Videos (English only)

WATCH VIDEOS

VIRTUAL OFFICE & WEBSITES

Will both MonaVie and mynt distributors transition fully to Jeunesse?

Worldwide, MonaVie distributors and mynt brand promoters will be transitioned fully to Jeunesse and become official Jeunesse Distributors. The business opportunity, back office, and all events in each market will be Jeunesse going forward.

MonaVie distributors and mynt brand promoters will have access to all of the Jeunesse products available in their respective market and many of the same MonaVie/mynt products after the transition.

Will I still be able to access my Virtual Office?

Yes, but please note that after 11:59 p.m. (US-MDT) on Friday, May 29, 2015 (end of bonus period 543), you will only be able to access historical reports for a period of at least 30 days. No business transactions (ordering or enrollments) will be allowed after Friday, May 29.

What will happen to my affiliate link and replicated websites?

After Friday, May 29, your affiliate links and your MonaVie or mynt replicated websites will no longer be available. You will receive a free Jeunesse personalized website that you will be able to send retail customers to for purchasing products—and you will receive credit for any sales placed on your personalized website. Your Preferred Customers will be able to log in to the Joffice and place orders there.

Does Jeunesse offer a free replicated website for my business?

Yes! By virtue of you activating your Jeunesse account, you will automatically receive a free Jeunesse personalized website. Through your personalized website you will be able to send people to your very own website, where customers can place orders and you can receive credit for the sale. You can also enroll new prospects.

Your Joffice username will also be your Site URL for your personalized website. (Ex: If your Joffice username is John117, your personalized website will be John117.jeunesseglobal.com). When you go to your Jeunesse personalized website through a web browser, you will be able to verify that it is indeed your website by checking the contact information in the upper right corner of the page.

Note: If you decide not to change your username at the time you activate your account with Jeunesse, you will have until August 1, 2015, to change your Username. Each time you log in to the Joffice, you will be prompted to change your username.

Will I still be able to access the mynt biz and TouchPoint apps?

No. These two apps will go away. If you have a subscription, your subscription will be transferred over to Jeunesse and you will be granted access to Jeunesse’s app called Jmobile™.

What will happen to MonaVie and mynt websites?

After Friday, May 29, all MonaVie and mynt websites will go down and will be redirected to a landing page with information on the transition and how distributors or preferred customers can activate their account with Jeunesse.

Our three products sites, MonaVieJuices.com, COREin8.com, and EMVEnergy.com, will go down between Saturday, May 30, and Monday, June 1, for maintenance. When these sites become live again, you will be available to use these sites for product information purposes.

Where can I find marketing resources and other business tools?

Jeunesse provides a variety of tools to help you get your business booming. Download the Jmobile app from the App Store or Google Play to your smartphone or tablet for easy access to Jeunesse when you’re on-the-go. Check out Jcloud™ under the Members Only tab in Joffice to download high-quality marketing resources such as videos and presentation materials.

AUTOSHIP

**NEW** How do I place a manual AutoShip order?

On your AutoShip profile page, under “Payment Method,” there is a button labelled Create Now. Clicking this button will create and pay for the items you have on your AutoShip profile immediately, and will bill the payment method you have selected. In your order history, this will still reflect as an AutoShip order.

**NEW** If I place a manual AutoShip order, will my Unconditional AutoShip still process?
Yes, even if you place a manual AutoShip order, your Unconditional AutoShip will still process.
**NEW** Do I have a grace period if my AutoShip does not process the day it is scheduled?
There is a seven (7) calendar grace period if your AutoShip does not process on the scheduled date. We will attempt to process your AutoShip the next three additional days. If your AutoShip has not processed, or if you have not placed an order with a minimum 60 CV to remain active, your points will show as flushed on the morning of the seventh day.
**NEW** My AutoShip was scheduled to process between May 30 and June 7. Will it still process for June?
We began to process your AutoShip orders on June 8, and will continue to process them as scheduled. If your AutoShip was scheduled to process between May 30 and June 7, it did process on June 8. If there was an error with processing your AutoShip, we will automatically attempt to reprocess your AutoShip order three additional times. If your AutoShip was scheduled to process from May 30 to June 7, the date in you order history will reflect the date your AutoShip was scheduled to process, regardless of the actual date of process.
What will happen to my Autoship?

Your current Autoship profile will be transferred over intact, unless you have discontinued products in your Autoship. Autoships that contain discontinued products will automatically be replaced with a Jeunesse product of similar type, cost, or PV. Please be sure to verify your Autoship and/or make changes to it once you activate your Jeunesse account. Please also remember that to remain active and continue earning commissions with Jeunesse, you must accumulate a minimum of 60 CV points per month.

**UPDATED** Can I change my Autoship date?
Your June AutoShip date in the Jeunesse system has been set-up to coincide with your next scheduled MonaVie AutoShip date. After your June AutoShip processes, it will remain on this date monthly going forward. Any new enrollees will have their AutoShip date be based off of their enrollment date. If your enrollment date falls on the 29, 30, or 31 of each month, your Autoship will process on the 24, 25, 26, or 27 of each month). You are not currently able to change this date.

 

If your AutoShip was scheduled to run for a date in June that has passed, and it did not process, we will attempt to run your AutoShip once we have migrated your AutoShip payment information to your account and set the migrated AutoShips to run.

What differences exist between unconditional and conditional AutoShip?

You will notice when creating your AutoShip profile that you have an option to participate in both an unconditional and conditional AutoShip.

  • Unconditional AutoShip will process every month as scheduled, regardless of any previously placed orders made by you or your customers. You will need to sign-up for an unconditional AutoShip to participate in the Get 2, It’s Paid For You Program (not available in all markets). After a successful unconditional AutoShip you will qualify to receive any excess PSV (personal sales volume) you may accumulate after meeting your monthly qualification. This PSV will go towards your weaker leg until your next AutoShip date.
  • Conditional AutoShip depends on one of the following two conditions: (1) The purchase of a qualifying order made before the AutoShip date, or (2) you have an active Prepaid AutoShip order. If either of these conditions are met before your AutoShip date, your AutoShip will not be processed. Please note that the terms of Conditional AutoShip are not retroactive. Making two or more qualifying purchases during one month will not waive two or more months of AutoShip. Conditional AutoShip will allow you to participate in the Get 2, It’s Paid For You Program (in available regions) but you will not receive the two free serums unless you are on unconditional AutoShip.
Why is my payment information not showing up in my AutoShip profile?

AutoShip profiles are set up correctly in the Joffice, however, the payment information associated with your AutoShip profile may currently be missing. We are diligently working to correct this this issue.

What will happen to my MonaVie/mynt Product Profile on my AutoShip?

Your current AutoShip product profile has been transferred over to the Jeunesse system intact, unless there are discontinued products on your AutoShip profile (AutoShips that contain discontinued products will automatically be replaced with a Jeunesse product of a similar type, cost, or PV).

Please be sure to verify your AutoShip and make any necessary changes once you activate your Jeunesse account. Be aware that your AutoShip will process as scheduled even if you do not activate your Jeunesse account. And remember, in order to remain active and continue earning commissions with Jeunesse, you must accumulate a minimum of 60 CV per month.

Can I switch between an unconditional and conditional AutoShip?

Through your Joffice, you are welcome to change your AutoShip type at any time. Please note that when switching between conditional and unconditional AutoShip types, the change will not go into effect until the start of your next AutoShip cycle (you will still have one more AutoShip process under your previously selected AutoShip type).

I have been charged for my AutoShip in the Jeunesse system so why are my points not rolling up?

Due to large number of AutoShip orders that are processed daily, Jeunesse will first process all payments for AutoShip profiles prior to rolling the associated volume in the tree. You will see this volume within twenty-four hours of the date of your AutoShip.

PROMOS

Jeunesse Founders Bonus Pool
For MonaVie / mynt Distributors (Current and New)

2% of the MonaVie/mynt global CV will be paid quarterly to members who purchase the Founder’s Package. 1000 CV of Personal Group Volume (PGV) and Personal Volume (PV) = 1 share. The proceeds are divided evenly based on shares obtained by the Founder member. The value of the shares will vary from one trimester to the next, depending on the number of qualifying points vs. the total company CV sales for that quarter.

Founders Package Details

US Founders Package Handout

CA Founders Package Handout

Incentive Travel Promotion

COMMISSIONS

When will I receive my last bonus check from MonaVie?
If eligible, distributors will be paid their last bonus check from MonaVie according to the following schedule:

 

MARKET PAY DATE
U.S. MonaVie June 5, 2015
U.S. mynt June 8, 2015
Canada June 9, 2015
Japan June 15, 2015
Malaysia June 15, 2015
All other international markets June 9, 2015
When will I receive my first bonus check with Jeunesse?

On June 1, you will begin accruing commissions according to the Jeunesse Financial Rewards Plan. Please note that Jeunesse’s commission weeks run from Monday to Sunday.

Because of the Jeunesse commission payout delay, you will receive your first bonus check (if eligible) from Jeunesse on Monday, June 22, 2015.

 

Will I still be able to access my commissions through MVPay Hub? And, how will I receive new commission with Jeunesse?
Yes. You can continue to access your commission funds that you earned with MonaVie by using your MVPay Hub account. Any new commissions you earn with Jeunesse will be paid out using your current MVPay Hub account, and all current MVPay Hub cards will remain active. Commissions will be processed through the Jeunesse system first before they become available in your MVPay Hub account; additional processing fees will be applied. Click here to review a summary of the fees.

 

Any new distributors you sign up after the transition will need to sign up for a Jeunesse wallet in the Jeunesse Back Office. Any new card requests will need to be directly made from the Jeunesse Back Office. Note that the Jeunesse card is a non-branded USD card and it could take up to 14 days for you to receive the card after your request is made.

Will I receive a Customer Acquisition Bonus for my personal enrollees if they purchase a kit, even though they were my personal enrollees in the MonaVie/mynt system?

Yes. Payout of the Customer Acquisition Bonus is based on the kit/package that is purchased. If your personal enrollee purchases a kit or package that states, in the product description, that a Customer Acquisition Bonus will be paid to their sponsor when they purchase the kit/package, you will receive the bonus, regardless of the length of enrollment of your personal enrollee.

ENROLLMENT & PLACEMENT

How do we enroll a Preferred Customer in the Joffice?
The best option for you to enroll a Preferred Customer is to do so through your replicated website. To do this, either you or your Preferred Customer can navigate to your Jeunesse Global replicated website at [username].jeunesseglobal.com, and then click on the “Preferred Customer” link in the upper-right hand corner of the page. This will then take you through the Preferred Customer enrollment process. Preferred Customers receive a 10 percent discount from retail price and have three available options:

 

  • Basic LUMINESCE Package
  • Basic RESERVE Package
  • Basic AM & PM Essentials

If your customer would like receive wholesale pricing and/or have access to the entire Jeunesse suite of products (including MonaVie and mynt products), please encourage them to enroll as a wholesale distributor. This will require a purchase of a $49 starter kit that will then allow them access to wholesale pricing and all available products for their region. They will remain a customer in your organization as long as they do not complete any distributor activities (enrollments, commission earning, etc.). The Preferred Customer Program is not available in all Markets. Please check your country to see if this is available, and/or if Get 2, It’s Paid For You program is offered.

How can I use inside placement in my Jeunesse genealogy tree?

The ability to place new enrollees on your inside legs becomes available once you achieve the rank of Sapphire. To utilize this feature once it becomes available, you will need to:

  1. Change your lock placement preference to “Inside” under your user profile.
  2. Select which level you wish for the placement to occur at.
  3. Select the username of the person you would like the placement to occur under.
  4. Select the leg of that user you would like the placement to be on.

When you have achieved the rank of Sapphire, you can do inside placement at three levels, Ruby at four levels, Emerald at five levels, Diamond at six levels, and Double Diamond at seven levels.

You will need to manually change your lock placement preference each time you wish to place a new enrollee in an inside leg placement. Please understand that move requests from outside legs to inside legs are not permitted.

Which lock placement setting should I use for new enrollees in Jeunesse?

We advise you to change your lock placement (similar to Leg Preference) from its default automatic setting for better control over your genealogy tree. You can select which leg you want new enrollees to sign up under on your Profile page in Joffice. Be sure to click the Submit Changes button to save your changes to your Profile settings.

Please note: If your enrollee is on the wrong leg, you have up to 72 hours to contact Customer Service and request a placement change. Placement must be changed before the enrollee selects “Join Now.”

What is the difference between a Wholesale Customer, a Preferred Customer, and a Retail Customer?
A Wholesale Customer is a customer who purchases a Starter Kit and may choose to participate in the AutoShip program but does not have any distributor activity (they do not complete enrollments, earn commissions, etc.). Wholesale customers will count toward your customer requirements for Financial Rewards Plan bonuses as long as they don’t have distributor-like activities.

 

 

 

A Preferred Customer is a customer who purchases from your website at the Preferred Customer price of 10 percent off retail. Preferred Customers may elect to participate in AutoShip to receive a further product discount (20 percent), can enroll other Preferred Customers, and can upgrade to an Associate in the future. Remember, Preferred Customers also count for the Get 2, It’s Paid For You Program in the Jeunesse Financial Rewards Plan, giving you an easy way to get free product and make money. The Preferred Customer Program is not available in all Markets. The Preferred Customer Program is not available in all Markets. Please check your country to see if this is available, and/or if Get 2, It’s Paid For You program is offered. 

A Retail Customer is a customer who purchases from your replicated website at the retail price without creating a Jeunesse account. You receive retail profit from these purchases.

What is the status of my Preferred Customers enrolled within the MonaVie/mynt system that were transitioned to Jeunesse?

Your Preferred Customers were brought over as wholesale customers so that they may continue to receive the benefits of wholesale pricing and product availability. As long as your customers who were brought over as wholesale distributors do not engage in distributor activity, (enrollments, commission earning, etc.), you will be able to count these individuals for your customer acquisition bonus.

Which lock placement setting should I use for new enrollees in Jeunesse?

Your leg preference is entirely up to you and how you wish to build your organization. To ensure you take advantage of all opportunities presented in the Financial Rewards Plan, you will want to make sure you have placements on both your left and right legs, depending upon where you need your volume. We suggest consulting with your sponsor and upline to determine how best to build your organization.

RANK & RECOGNITION

**NEW** If I purchase a Basic Package, will it count towards the 100 PV requirement to advance me to the rank of Distributor from Associate?

Yes. If you purchase a Basic Package during enrollment, or it is available in your shop, the 100 PV from the purchase will count towards the 100 CV purchase requirement to achieve the rank of Distributor.

To achieve the rank of Distributor, you must purchase a mandatory Starter Kit and accumulated 100 PV within a 30-day period within one year of purchasing your Starter Kit. You may generate the 100 PV by purchasing product for resale or personal use, or through Retail, Preferred, or Wholesale Customers who purchase product through your replicated websites.

What rank will I be when I transition to Jeunesse?
Your achieved rank will be moved over to the Jeunesse equivalent achieved rank for purposes of title and recognition.

Your highest paid-as rank with Jeunesse will be based on your highest paid-as rank in the last 12 weeks for purposes of bonus level access as outlined in the Jeunesse Financial Rewards Plan. You will maintain this paid-as rank for a period of 3 months.

Below is a chart of your equivalent rank with Jeunesse.

MonaVie Rank Jeunesse Rank
Preferred Customer Preferred Customer
Distributor Associate
Distributor
Star Executive
Star 250 Executive
Star 500 Executive
Star 1000 Executive
Bronze Jade
Silver Jade
Gold Pearl
Ruby Sapphire
Emerald Sapphire
Diamond Sapphire Elite
Blue Diamond Sapphire Elite
Purple Diamond Ruby
White Diamond Ruby
Emerald
Black Diamond Diamond
Royal Black Diamond Diamond
Presidential Black Diamond Double Diamond
Imperial Black Diamond Double Diamond
Crowne Black Diamond Double Diamond
Double Black Diamond Double Diamond
Triple Black Diamond Double Diamond

PRODUCTS

What MonaVie or mynt products will remain in each market?

The following MonaVie or mynt products will be available to purchase by only MonaVie distributors or mynt brand promoters who transition to Jeunesse, as well as to any new distributors or customers that former MonaVie distributors or mynt brand promoters enroll. In addition to these products, MonaVie distributors or mynt brand promoters who transition, and any new enrollees, will also have access to all Jeunesse products available in the respective market.

**NEW** After completing enrollment, will my Preferred Customer have access to Instantly Ageless?
Yes. After your Preferred Customer has purchased the signup package and completed full enrollment, they will have access to purchase Instant Ageless in their Joffice Shop.
U.S. & CANADA
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie Pulse
MonaVie (M)mūn
MonaVie MX

 

 

Energy Drinks
EMV Acai
EMV Acerola
EMV Jabu
EMV Citrus Zero

CORE Products
HEALTH PRO SKUs
CORE Transformation Pack
CORE Turbo Start Pack
CORE IGNITE 4-Week Pack
CORE DETOX Pack
CORE Protein Shakes (Vanilla Bean & Double Chocolate)
CORE Boost Cleanse (U.S. only)
CORE Boost Burn (Ignite in Canada)
CORE Boost Build (U.S. only)
CORE Boost Pro-Bio

BRAZIL

MonaVie Juices
MonaVie MX
Naara Beauty Drink

CORE Products
CORE Protein Shakes (Vanilla Bean & Double Chocolate)
CORE FPR Pre-Workout
CORE FPR Intra-Workout
CORE FPR Post-Workout

Energy Drinks
EMV Acai EMV Citrus Zero

RVL
Nutrition Shake Mix (Chocolate Berry)
Snack Bar (Berry)

MEXICO & PERU

MonaVie Juices
MonaVie MX

Energy Drink
(Peru only) EMV Acai

EUROPE

MonaVie Juices
MonaVie Original
MonaVie Active
MonaVie Protect (Pending full launching throughout Europe in September or Fall 2015)

JAPAN
In Japan, all products will remain for 30 days for legal reasons. After the 30-day period, the following MonaVie products will be available for purchase for only MonaVie distributors or mynt brand promoters.

 

 

MonaVie Juices
MonaVie Original
MonaVie Active
MonaVie Pulse
MonaVie (M)mūn
MonaVie MX

MonaVie Gels
MonaVie Original
MonaVie Active
MonaVie Pulse
MonaVie EMV

Energy Drinks
EMV Lite

HONG KONG
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie Pulse
MonaVie MX

RVL
RVL Nutrition Shake Mix
RVL Multifiber Complete

Other
MonaVie (M)mūn Powder

CHINA
MonaVie Juices
MonaVie Essential
MonaVie Pulse

RVL
RVL Nutrition Shake Mix
RVL Multifiber Complete

Other
MonaVie (M)mūn Powder

TAIWAN
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie Pulse

RVL
RVL Nutrition Shake Mix
RVL Multifiber Complete

Other
MonaVie (M)mūn Powder

KOREA
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie (M)mūn
MALAYSIA & SINGAPORE
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie Pulse

RVL
RVL Nutrition Shake Mix
RVL Multifiber Complete

AUSTRALIA & NEW ZEALAND
MonaVie Juices
MonaVie Original
MonaVie Active
MonaVie Pulse
Will product prices change?
Distributors in the Jeunesse Financial Rewards Plan (compensation plan) need to generate 60 CV every month (from personal orders or from purchases made by customers) to remain Active as compared to the MonaVie 100 PV Active requirement. Given this, and other factors of the Jeunesse compensation plan, we will most likely make modifications to the PV on the MonaVie/mynt products that will transition over. We are doing our best to get the pricing done as soon as possible so we can share this information with you. Please note that the quality, taste, and formula will remain the same; only the price is being adjusted.
What will happen to my Autoship?
Your current Autoship profile will be transferred over intact, unless you have discontinued products in your Autoship. Autoships that contain discontinued products will automatically be replaced with a Jeunesse product of similar type, cost, or PV. Please be sure to verify your Autoship and/or make changes to it once you activate your Jeunesse account. Please also remember that to remain active and continue earning commissions with Jeunesse, you must accumulate a minimum of 60 CV points per month.
Why don’t I see the CORE Transformation pack or CORE HEALTH PRO SKUs?

Over the next five to seven days, in the United States and Canada, Core Packs and HealthPro SKUs will be made available to you and your customers in the Joffice.

Why has there been an increase in product pricing for Canada?

You will notice an increase in the Canada pricing. Previously MonaVie/mynt Canadian pricing was fixed against the U.S. dollar at a time when the Canadian and U.S. dollar were much more comparable, meaning it was fixed for pricing and commissions payout at around 1.08. The pricing policy for Jeunesse is based closer to the current exchange between U.S. and Canada, at approximately 1.23. This means you will see an increase in pricing and also an increase in commission payout with this same adjustment.

Will bulk product pricing be made available?

Currently, the Jeunesse product pricing strategy does not allow for bulk pricing. As such, there are no plans to carryover bulk pricing/order options for MonaVie and mynt products, aside from our HealthPro pricing.

BUSINESS & CUSTOMER SUPPORT

**NEW** Will retail customer orders appear in my order history?

Yes. Orders placed by retail customers through your replicated website will appear in your order history. By viewing the invoice, you can see further details of the order, including who placed the order and what the contents of the order were.

**NEW** When I purchase in excess of 100 CV within my thirty day cycle, does the excess roll to my weak leg?

In order to have your personally purchased CV roll to your weak leg, the following conditions must be met:

  • You must be on unconditional AutoShip, and
  • Your AutoShip must be processing on the scheduled date, uninterrupted.

If you meet these conditions, the CV from any orders you place during the seven days after your unconditional AutoShip successfully processes will roll to your weak leg. This is the only time your personally purchased CV will go to your weak leg.

**NEW** Will the purchase of a Founder’s Kit allow me to meet the 60 CV active requirement?

No. The 1000 CV associated with your Founder’s Kit will only roll up the leg you are in, so it will not go towards your active status.

**NEW** Where can I purchase Jeunesse-branded apparel, promotional gear, and sales tools?
If you would like to purchase Jeunesse-branded apparel, promotional gear, and sales tools, you can find a large selection of items available through JeunesseGear.com.
**NEW** If a product is not available for purchase in my Joffice, can I purchase it over the phone?
Products that are not available in your Joffice are not available for purchase through our Support Team. When you contact our Support Team to place an order, they will place this order through your own Joffice, just as you would.
**NEW** Does my Touchpoint/myntbiz app purchase carry-over for the Jsocial service?
If you have a subscription to Touchpoint or myntbiz, your subscription will be transferred over to Jeunesse and you will be granted access to Jeunesse’s app called Jmobile™. The Jsocial service is a separate service available to you in your Joffice with Jmobile integration. You can sign-up for a month-long free trial of the Jsocial service through your Joffice, and can then continue a monthly enrollment if you choose.
What will happen with the CORE HEALTH PRO model?

We will continue to move forward with the CORE product line and the CORE HEALTH PRO bulk packages. This is good news! You can continue to move forward as a CORE HEALTH PRO after the transition. There may be minor modifications made to pricing to align with the Jeunesse business model and opportunity, but the program will remain intact.

What will happen to car programs?
Black Diamond Mercedes-Benz Program. The Mercedes-Benz award for Black Diamonds and above will come to an end. The last payments for the Mercedes-Benz program will be made during the last MonaVie bonus run.

 

 

Europe Car Program. We will continue to pay, based on last 4 week average, for people who have proof of a lease. We will continue to pay this bonus amount for an additional 12 weeks after the transition.

U.S. & Canada 4×4 Car Program. We will continue to pay for people who have proof of a lease. We will continue to pay this bonus amount for an additional 12 weeks after the transition.

U.S. & Canada 4×4 Bonus Program. Square and 4×4 bonus program will be discontinued. All bonuses earned by end of bonus period 543 (May 29, 2015) will be paid out on your last MonaVie bonus check.

What payment methods will go away?
  • All markets: PayPal and Direct. (Note that this payment method will be available in the near future with Jeunesse.)
  • U.S.: ACH payment
  • Direct pay: All markets
  • Brazil: Boleto
  • Europe: PLN & HUF CC payments (only Euros and GBP) and reference deposits/bank transfers for AutoShip
  • HK: WorldPay/CUP
  • Japan: Bank transfers for AutoShip AND credit card via fax or email
  • Malaysia: Infinitium CC payments
  • Mexico: Only CC will remain
  • Peru: ACH/Wire
  • Korea: Bank transfer and bank transfer virtual account and credit card fax
  • Taiwan: Bank transfer
Will I see any changes to shipping?
All products will be shipping from Jeunesse warehouses and you may notice a slight change in shipping prices.
What distributor or customer support phone numbers do I use?
All current MonaVie and mynt distributors and customer support phone lines and email address will remain active after the transition for at least a 30-day time period.

 

 

Support lines will not be available over the weekend while systems are down and being upgraded. Our support lines will open at the normal times on Monday, June 1. We understand that you will have questions over the weekend. Collect your questions and talk to your upline for further information. And, please be patient when calling in on Monday, June 1.

Phone: 1-866-217-8455
Outside the United States: +1-801-748-3110
Monday–Thursday: 8 a.m.– 6 p.m. (US-MDT)
Friday: 8 a.m.–midnight (US-MDT)

When placing an order, why am I being told my billing information is not being accepted or is not correct?

When entering the billing information for an order, your billing address needs to be an exact match to the billing address for your payment method. The best way to ensure this is to have a copy of your most recent credit card/bank statement and enter the billing address at checkout exactly as it appears on your statement.

When will the points that I purchase go to my weak leg?

The only time your purchased points will spillover to your weak leg is when you are enrolled in an unconditional AutoShip that is processing on an uninterrupted basis. Once the unconditional AutoShip has processed, you can get excess points until your next AutoShip date.

Why can my greater leg and lesser leg sometimes switch?

Jeunesse Team Commissions are calculated close to real time; as a result, if your greater and lesser leg volumes are close to the same amount, each cycle can cause these legs to switch. This happens because cycles run individually, rather than in one bulk option, allowing for the possibility of multiple $35 team commissions as opposed to one large team commission that is a multiple of $35.

JNS Transition Training Videos & PDFs

Opportunity Overview

Product

Maximizing the new Rewards Plan

Rewards Plan

support-icon

Do you have additional questions?


Phone: 1-866-217-8455
Outside the United States: +1-801-748-3110
Monday–Thursday: 8 a.m.– 6 p.m. (US-MDT)
Friday: 8 a.m.–midnight (US-MDT)

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